POLICIES AND GUIDELINES

Cancellations – I require 24 hours notice for cancellations otherwise partial or full fees will apply. Feel free to leave me a voice mail at 613 627-7243 or you can email me at massage@daniellepratt.ca. In cases where the client is ill or has an emergency I may make exceptions to the policy.

Illness – People, clients and therapists, occasionally get sick. I ask that clients that are feeling unwell contact me to reschedule appointments, especially if you have a fever. If you are unsure if you should cancel feel free to contact me to discuss it. In the event that I am ill I will contact you to reschedule your appointment. This is to protect the health of my clients and myself. I will not charge for cancellations with less that 24 hours notice unless it is a repetitive occurrence.

Gratuities – Gratuities are not expected.

Gift Certificates – All gift certificates are non-refundable. They will have an expiry date but this can be extended in certain situations. If the whole value of you gift certificate is not used during your session I will add the remaining value on to your account for use in the future.

Late Arrivals – Arriving late for your appointment may result in a shorter treatment. You will be charged for the full amount of the time booked even you are late.

Receipts – As a registered massage therapist I provide receipts for all of the massage therapy treatments I perform. These receipts follow the rules set out by the College of Massage Therapists of Ontario and include all the information required for submitting them to your insurance company for reimbursement.

Subscribe to Danielle’s Email Newsletter

Sign up to receive updates and hear the latest in massage news.

Subscribe
Copyright © 2016 Danielle Pratt · Site by Creekside